Delivery policy

We only deliver within the borders of South Africa. Please note that we are not able to deliver to P.O. Box addresses, only to physical addresses. If you live in an estate, please ensure that the security gate will allow the courier company to enter; otherwise, choose an alternative address to ensure speedy delivery. We do not deliver to addresses outside the SA border.

Orders are only processed on weekdays. We will communicate with you should there be any unforeseen delay.  Deliveries will only be made to the designated delivery address between 8am and 5pm Mondays to Fridays. No deliveries will be made on weekends and public holidays.

HOW LONG DOES DELIVERY TAKE?

The delivery time depends on your delivery address and when you place your order.  

Typical delivery times are –

Main centres (delivery within 2-5 working days)
Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley.


Outlying areas (delivery within 5-7 working days).

Note: a day refers to a normal business day and excludes Saturday/Sunday and public holidays

HOW MUCH ARE DELIVERY COSTS?

Standard Delivery

All orders over R750 qualify for free delivery, a delivery fee of R75 is applicable if your order is below R750. Applicable to all areas within South Africa.

Confirmation email
As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that your package is on its way. If you are unavailable to take delivery or collection, please arrange re-delivery or collection from the carrier.

Tracking and delivery:
To follow your order, please use the tracking ID / order number sent to you in your confirmation email and email out customer services at [email protected]